STTS: Powerful People Skills by Heather Hansen

Do you know people who seem to get along well with just about anyone? People who always have something interesting to say? They close the best deals, land the biggest clients and quickly work their way up the professional ladder. Are these people just born natural communicators with magnetic personalities? Do they have something you don’t, or know the secret to being popular and successful? Absolutely not. These people have simply mastered the process of interacting effectively with others—knowing exactly how to click with people from the first time they meet to understanding the importance of building rapport and maintaining these relationships in the long term. You can be one of them too.