Quality Management System at Construction Project by Mat Naim Abdullah @ Mohd Asmoni, Abdul Hakim Mohammed, Mohd Nadzri Jaafar & Rehmaashini Jagarajan

Despite of implementing the quality management for decades, the construction players fail to optimize its benefits. Hence critical success factors in implementing the project quality management is imperative where the objectives and the whole implementation of the project will be successful by focusing on a few key areas of the project quality management regardless of the types of quality system or version. This book introduces the critical success factors for the project quality management system where the factors were identified through the scientific research methodology of Interpretive Structural Modeling. It is beneficial to all construction players i.e. the project manager, consultant and contractor and the academician and student in the construction and quality management disciplines. The researcher can understand the use of Interpretive Structural Modeling method and its practical application. This book: • Provides the critical success factors for the implementation of project quality management system • Provides scientific approach to determine and hence the reliable critical success factors for the implementation of project quality management system • Provides step by step implementation of the critical success factors for the project quality management system • Emphasizes the importance of commitment, education and training, teamwork and communication, integration of quality plan, use of ICT and measurement and improvement as the critical success factors for the implementation of project quality management system