Leadership in the Age of Personalization by Jim Eber

A lifetime of standardization has minimized our impact and made us frustrated and exhausted. When we're stuck in standardization, we solve for diversity but not inclusion. We see others as other. The brand's identity overpowers individual identities. The company mission is more valued than our contribution to it. Outdated metrics limit us and make us compliant and constrained. When we're stuck in standardization, we're not healthy, and we've been unhealthy for too long.