"Retail Crap: Tales from the Front" offers a humorous look at the U.S. retail industry with a particular focus on the people who work in the stores. These are the people who must deal with the American buying public. "Retail Crap" explores how self-checkout, cashless stores, online shopping, and other technology are putting retail employees out of work. It looks at the effect of shoplifting and other retail crime on honest employees and customers. Most of all, it shares first-hand accounts from retail employees about parents who lose track of their kids and blame the store, shoppers who refuse to leave at closing time, Black Friday horror stories, and countless other "tales from the front".