Making Contact includes valuable tips on how to become a better contact hitter – someone who makes meaningful connections with people. Building a positive environment is essential to any goals an organization may have and this book includes ideas and tools to assist them in achieving those goals. The book has chapters on a variety of subjects including communication, teambuilding, customer service, leadership, sales, and connecting with an audience. It tackles concepts that impact how you interact with people whether they agree with your point of view or not. This book is relatable to anyone who wants to connect in a more positive manner with the people in their lives.