ServiceNow IT Operations Management by Ajaykumar Guggilla

Key FeaturesWritten to the latest specification, it will cover basic to advanced concepts and architecture.Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.Book DescriptionServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation.This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.What you will learnStep by step guide in setting up each features with in ServiceNow ITOMInstall and configure the required application or pluginIntegrate with other provider services as deemed appropriateExplore Orchestration capabilities and how to analyze the dataLearn about the ServiceNow graphical interfaceIntegrate with other applications within ServiceNowAims to cover the fundamentals concepts to advanced conceptsBest practices and advanced featuresAbout the AuthorAjaykumar Guggilla is the holder of a masters in computer applications and is certified in Project Management Professional (PMP), information technology, and Infrastructure Library (ITIL) Expert, Microsoft Certified Professional, PRINCE2, and ServiceNow administrator. Ajay has 19 years of experience in the IT industry. Ajay started his career as a hardcore programmer and evolved to take on many positions at reputable organizations, including Cognizant, PwC, and Sathyam. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions.His experience from previous job roles extends to program manager, IT architect, process owner, process lead, director, project manager, engagement manager, process manager, reporting champion, and global production. Ajay has worked with fortune customers in oil and gas, chemicals, automobiles and parts, healthcare, retail, media, travel and leisure, insurance, telecommunications, banks, media and entertainment, insurance, financial services, technology, and intergovernmental organizations.His knowledge has helped many organizations, including defining the strategy, streamlining the service management process, optimizing the cost, adhering to compliances, increasing the customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more.Ajay started working with ServiceNow five years back. He has worked on different engagements in helping organizations select their service management tool, has managed ServiceNow programs, has solutioned, architected, and handled end-to-end implementations, and performed process automation and version migrations. He is passionate about working on ServiceNow and loves the product, which has lead him to write this book on ITOM, which will help individuals and organizations improve their operational excellence by implementing ITOM capabilities.Table of ContentsIntroduction to IT Operations Management in ServiceNowMID Server EssentialsConfiguration Management Using ServiceNow DiscoveryCreating and Managing Dependency ViewsCloud ManagementAutomation Using ServiceNow OrchestrationExploring Service MappingMonitoring Using Event Management