Achieving IT Service Quality The Opposite of Luck by Chris Oleson, Mike Hagan and Christophe DeMoss
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(price excluding SST)
Category:
Business & Management
, Engineering & IT
ISBN:
9781617927270
Publisher:
Bookbaby
File Size:
20.39 MB
(price excluding SST)
Synopsis
Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design.
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